General

What is your location?

our team members work from different locations worldwide! We firmly believe in flexible hours and remote work but ensure we always provide our customers with the best service possible. It is not uncommon that we respond to your emails late at night or even on weekends because we love our jobs and enjoy dedicating our time to making our customers happy.

Ordering

Do I need a paypal account?

We offer Paypal as a payment option but we offer other options as well. We accept all major credit and debit cards, PayPal, Shop Pay, Apple and Google Pay.

Do you accept cash on delivery or bank payment?

We offer safe shopping and accept payment via Paypal and all major credit cards. Cash on delivery and bank payment are NOT available.

Which currency are you using on your website?

Our store can display multiple currencies for a better shopping experience. However, the default checkout currency is US Dollars. If you are checking out with another currency, your bank will convert the amount to your currency based on the current foreign exchange rate. You may see the equivalent amount by selecting your currency from the dropdown.

Shipping

Do i have to sign for the shipment?

No, signing for shipments is not necessary.

Do you ship worldwide?

Yes, we ship worldwide.

Please understand, that shipping to the following locations is not possible:

Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.

How can i track my package?

We partner with Aftership to offer a seamless tracking and delivery process.

You will receive an email with the tracking information after your order is placed and your package leaves our warehouse, generally within 24-48 hours. That email includes a link to your order tracking page.

If you already have your tracking number, you may also use our tracking portal to track your package here .

How do you ship the items?

We partner with the best available shipping services to ensure your order arrives as quickly as possible. Items shipped to the United States are generally shipped via USPS and the packaging is small enough to fit in most mailboxes.

How long is the shipping time?

Transit time can vary by location, but always aim for your order to arrive as quickly as possible. General transit times are:

Worldwide | 8-14 business days

What is the price of shipping?

We like to keep things simple, shipping is $4.95 unless otherwise indicated.

When will my tracking information appear?

Tracking information generally updates 48-72 hours after your tracking number is received. This allows time for the carrier to pick up your item and tracking to go live on their end.

Products

Are the items genuine, not plastic?

Yes, our items are genuine and of high quality and made of original materials. All product pages specify the exact material.

Are the items cleansed?

Yes, all the items are cleansed before being sent to our customers. We work in partnership with merchants and artisans from around the world to provide you with authentic and high-quality items.

Where are the products made?

We source our products from trusted manufacturers all around the globe. Many of our products are made in Asian countries such as Singapore, China, Hong Kong and Japan, the centers of spirituality and where unique materials such as black obsidian and jade stones are to be found.

Through factory inspections and production guidelines, we ensure the highest quality of product and fair work conditions with all of our partner factories.

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